Frequently Asked Questions (FAQ)

What is Netcare and How does it Work

What is Net-Care

Net-Care is an IT Maintenance and Support section of Linx Networks Ltd. Our Core Services Includes IT Maintenance and Support (Help Desk Support, Premium Help Desk Support, Managed Services and Ultimate IT Support) and this help Businesses to achieve greater profit margin and stress free IT Device and Networks Infrastructures.

How does it Work

Net-care Offers a Managed Internet Subscription Connectivity backed with 24/7 IT Support and Maintenance,Remote Network Monitoring and Management, irrespective of your location in Nigeria, you can receive Netcare services. As a Managed services, you don't have to pay for installing or configuring any software. We take care of your IT for you at a lesser fixed Monthly fee while you concentrate on the services and products you can render best

How Do I Request

To request for Netcare services, simply check for your preferred IT Suppport and Maintenance, then click the "Get a Quote button" to request foe Netcare service price quote, if you accept the Price quote, you can then book Appointment with Netcare Representative to your Location to sign the service level agreement . After signing the Service Level Agreement, the technician will now Enroll your Device to our Network Operation Center, atfer which you are up and Running

Where Do you Offer your Services

Linx Networks Ltd services is Nation wide, we offer our IT Maintenance and Support Services any place any where in NIGERIA for now and we are trying to maximize our services to World wide.

What is a Service Level Agreement

A Service Level Agreement is a Document, which states clearly Netcares Service Commitment with client. It is a Document that indicates our Service Offering Limits with our client and as such all Netare's Client has one service Level Agreement.

When Do I Make Payment

Linx Networks Ltd Offers Pay as you go Services, therefore you make payment for that month once you accept and receive our Service Level Agreement(SLA) signed and documented by the Company Legal Advicer

What Are The Support And Maintenance Services That I will Get

Your management and support depends on the plan you choose which also depends on your needs and budget at the time. They includes the following:

Unlimited Internet Access

Internet Hardware(Netcare Router)

Service Level Agreement

Help Desk 8am to 6am

Unlimited telephone Support

Remote Network Monitoring and Management

(Online) Help desk Portal

Remote Cloud Back up services

Cyber Security Management an Maintenance

Infrastructure Replacement and Repair

IT Assets Management

HelpDesk Remote Support

On-site Support

Scheduled Site visit

Proactive System Monitoring

Strategic IT Consultation

How it Works?

Get a Quote

Click the "Get a Quote" button to request for Netcare IT support and maintenance price quote, which depends on your budget and priority.

Book Appointment

If you accept the Netcare service Quote, you can then book appointment with our representative to your location.

Sign The SLA

Netcare Representative will come to your location with Our Service Level Agreement (SLA) then sign the client's agreement part .

Get Running

Once the SLA is signed and documented, your IT devices will be enrolled to Netcare Network Operation Center (NOC) and Netcare Technician Deployed to your location depending on your package, after which you are up and running.